Vintage Vapor accepts exchanges from customers for up to 14 days from date of purchase. This is a generous time frame for exchanges and allows ample time for you to test the item for defects. 

Exchange Process:

File a Help Request through our Customer Support Portal
When filing your request, please fill out the necessary information that is requested in the Help Request Ticket Form

You will need:

• Your Full Name
• Order Number
• Date of Purchase (Not Date of Delivery)
• The name of the product you are exchanging - Include Brand, Model, and Color if Applicable
• Reason for exchange- DESCRIBE THE ITEM'S DEFECT
• Your Mailing Address
• Type of exchange- ie: (Defective Item, DOA, Wrong Item etc.)
• Exchange type request - ie: I would like the same item exchanged or if you'd like credit towards an alternate item.

*Please Note that you may be asked to provide photo or video proof of the item's defect. This typically applies to major visual defects or other extenuating circumstances. It is not a common practice but please know that we may ask for this at any time and have the right to do so.

 

Exchange Option:

You are responsible for carefully packaging the device to ship the item back to us. Once we've received the item, we will need 24-48 hours to inspect and process the exchange. We will review your exchange request respond to your request in our Support Portal. After this process is finished, we will package your exchange and email you the new tracking number for your exchanged device.

Qualified and Excluded Products:

Due to the sensitive nature of their design, and obvious safety reasons, we do not accept exchanges on the following items:

• E-liquid
• Used/Opened Tank/RDA/RDTA systems.
• Used/Opened Coils
• Cartomizers
• Batteries
• Chargers
• Consignment Items
• 420 Related Products

In order for your defective item to be eligible for exchange or credit, it must meet the following requirements:

• Must not show signs of physical damage or severe scratching
• Cannot be exchanged for minor visual defects, such as minor scuffs, or discoloration
• All accessories included in the purchased package must be sent in with the defective device
• Please pack your exchange well. We cannot give full credit on devices that are damaged during transportation back to us due to poor packaging
• If damage during transportation is clearly the fault of the carrier, you will not be held liable for damage as long as the item was packed with care
• Must not be on the list of non-exchangeable items

 

Refund and Exchange Policy:

Vintage Vapor does not provide refunds. We only provide a direct exchange for defective items or credit towards an alternate device. DOA, or wrong items are the exception to the rule.

DOA, Missing, & Wrong Items:
All Dead on Arrival items, Missing components, or Wrong Item claims must be reported back to us within 72 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is important you use the time allotted to check if the item is DOA. We will only accept exchanges from the excluded item list if it is a DOA item and is reported within the 72 hour time frame.

The warranty excludes coverage for damage resulting from accident, disassembly, customized modification, or user-error. 

Again, we do not exchange catomizers, atomizers, tanks, rebuildables (RDA), rebuildable tanks (RTA), batteries, chargers, disposables, or any similar product unless notified it was DOA within 72 hours of delivery. 

Buyer's Remorse:

Please note that we do not accept exchanges on items that are not defective and are opened or used. This is considered "buyer's remorse". 

We only accept buyer's remorse exchanges if the item is unopened and unused and in its original packaging and plastic seals. In other words, you must return the product the way in which it was received.

There is also a 20% restocking fee on items exchanged under buyer's remorse. 

In order to start a exchange, you must use our Customer Support Portal and file a Help Request for exchanging an Item. For buyer's remorse returns, the customer is responsible for return shipping. Vintage Vapor does not compensate shipping costs for buyer's remorse returns.

If your item is defective and is not listed as a non-exchangeable item, the item is eligible for exchange or credit towards a new device.

Order Cancellation
For order cancellation requests, you must call us at 406-601-1444 and request to cancel your order.  If the order has already been shipped, we will not be able to cancel the order.

Compatibility:
We do not guarantee compatibility between items. If you have any questions about compatibility please do your research or ask before placing your order. We will not accept exchanges due to incompatibility.